My stay at Peppers was fantastic. The hotel is clean, beautiful, and very comfortable, with a great location. Housekeeping was outstanding and kept everything spotless. My expectations were definitely met with the room.
Only two small negatives: the restaurant downstairs is extremely overpriced, and when I called 40 minutes before check-in to see if I could get my parking pass early, I was told no — I’d need to buy a normal ticket and then the pass at check-in, which felt inconvenient.
Overall, I was really happy and would definitely stay here
Booked two room separated for two nights, hotel can not provide the same room to stay, and on the second day, need to check out an check in again, many troubles, and the second day I need to wait until late I can go into the new room, I didn't meet such kind of this in other hotel, other hotel would provide the same room or a quick change rather than you wait for the whole noon for extra multiple hours
We stayed at the hotel for my husband's birthday and had a great time. Loved the heated pool and jacuzzi. Room was very spacious and comfortable. Breakfast was a bit disappointing, very cramped and staff were struggling to keep up, did not feel like a five star experience. Balcony really tiny with no view, so not one you could actually use. Service was excellent and staff were very friendly.
匿名用戶
獨自出遊
胡椒客房
入住於2025年03月
1.0
評價於:2025年03月09日
The front desk keeps calling us regarding ice bucket that is ordered by another room more than 3 times when we did not order. There is a lack of communication among their staff internally when another staff already realised they were wrong. It was very annoying that they interrupted my stay. Also the basin was blocked and the technician came to my room multiple times to get it fixed. They are wasting our precious time. Also the front desk manager Naomi Yanez asked the police to kick me out and told me that they can freely kick me out without giving any legal basis as long as they are unhappy to do my business. The police further told me that I will be arrested if I try to go inside the hotel when I in fact paid in full for the upcoming whole week and did the paperwork for check in.
Good hotel in a great location. Close to public transport and very centrally located. Breakfast Buffet was great and if you book in the previous night the rates are cheaper. I wish there were a few more choices for other meal times at the in house restaurant.
訪客用戶
家庭出遊
入住於2024年07月
3.2
評價於:2024年07月14日
No car park attached to hotel, have to drive to car park yourself or pay $55 for a chauffeur to drive it. Room service menu was fancy stuff from the downstairs restaurant. Nothing simple. Not even room service breakfast available. On the note of the restaurant downstairs this is where the “buffet” breakfast was and I use that term loosely. Shocking variety. Even have to do our own coffees right in a tiny corner of the the room. One coffee at a time while the line gets bigger. We have to get a special order for eggs because the scrambled eggs are just mush. At least the toaster worked. And the space fits maybe 20 which is fine for a B&B but not for a 16 floor hotel. We had to have breakfast at 8 to avoid the crowds waiting at 9 and later. In the room itself (we had a suite), there were light switches EVERYWHERE. And they were all so confusing as you couldn’t see what they said. Then the one in the bathroom you had to walk in and close the door to access it. No fan ventilation for showers. Bath mats being so thin gets immediately soaked after one shower. No face washers. Bench was too low for a bathroom. Hand towels way too low. The size of the bathroom was nice though and the shower pressure was good. TV remote didn’t work properly, could not find all amenities like coffee, tea, fridge even etc. No nice hotel guide folder to help us out. The “desk” was the tv cabinet when there was plenty of space in the lounge area to have a desk. Then we had a balcony with no chairs or table to sit at (can easily have some out there and bolt them down for safety). The temperature stuff don’t even get me started. Uncomfy beds and flat pillows. I ended up sleeping on the lounger as it was more comfortable.
I don’t think I’ll be back anytime soon. Wasn’t horrible but wasn’t great. The staff were nice though which was a nice change
Yasmineeee
獨自出遊 胡椒甄選特大床房
入住於2025年08月
4.7
很棒
評價於:2025年08月10日
My stay at Peppers was fantastic. The hotel is clean, beautiful, and very comfortable, with a great location. Housekeeping was outstanding and kept everything spotless. My expectations were definitely met with the room.
Only two small negatives: the restaurant downstairs is extremely overpriced, and when I called 40 minutes before check-in to see if I could get my parking pass early, I was told no — I’d need to buy a normal ticket and then the pass at check-in, which felt inconvenient.
Overall, I was really happy and would definitely stay here
Booked two room separated for two nights, hotel can not provide the same room to stay, and on the second day, need to check out an check in again, many troubles, and the second day I need to wait until late I can go into the new room, I didn't meet such kind of this in other hotel, other hotel would provide the same room or a quick change rather than you wait for the whole noon for extra multiple hours
We stayed at the hotel for my husband's birthday and had a great time. Loved the heated pool and jacuzzi. Room was very spacious and comfortable. Breakfast was a bit disappointing, very cramped and staff were struggling to keep up, did not feel like a five star experience. Balcony really tiny with no view, so not one you could actually use. Service was excellent and staff were very friendly.
匿名用戶
獨自出遊 胡椒客房
入住於2025年03月
1.0
評價於:2025年03月09日
The front desk keeps calling us regarding ice bucket that is ordered by another room more than 3 times when we did not order. There is a lack of communication among their staff internally when another staff already realised they were wrong. It was very annoying that they interrupted my stay. Also the basin was blocked and the technician came to my room multiple times to get it fixed. They are wasting our precious time. Also the front desk manager Naomi Yanez asked the police to kick me out and told me that they can freely kick me out without giving any legal basis as long as they are unhappy to do my business. The police further told me that I will be arrested if I try to go inside the hotel when I in fact paid in full for the upcoming whole week and did the paperwork for check in.
Good hotel in a great location. Close to public transport and very centrally located. Breakfast Buffet was great and if you book in the previous night the rates are cheaper. I wish there were a few more choices for other meal times at the in house restaurant.
訪客用戶
家庭出遊
入住於2024年07月
3.2
評價於:2024年07月14日
No car park attached to hotel, have to drive to car park yourself or pay $55 for a chauffeur to drive it. Room service menu was fancy stuff from the downstairs restaurant. Nothing simple. Not even room service breakfast available. On the note of the restaurant downstairs this is where the “buffet” breakfast was and I use that term loosely. Shocking variety. Even have to do our own coffees right in a tiny corner of the the room. One coffee at a time while the line gets bigger. We have to get a special order for eggs because the scrambled eggs are just mush. At least the toaster worked. And the space fits maybe 20 which is fine for a B&B but not for a 16 floor hotel. We had to have breakfast at 8 to avoid the crowds waiting at 9 and later. In the room itself (we had a suite), there were light switches EVERYWHERE. And they were all so confusing as you couldn’t see what they said. Then the one in the bathroom you had to walk in and close the door to access it. No fan ventilation for showers. Bath mats being so thin gets immediately soaked after one shower. No face washers. Bench was too low for a bathroom. Hand towels way too low. The size of the bathroom was nice though and the shower pressure was good. TV remote didn’t work properly, could not find all amenities like coffee, tea, fridge even etc. No nice hotel guide folder to help us out. The “desk” was the tv cabinet when there was plenty of space in the lounge area to have a desk. Then we had a balcony with no chairs or table to sit at (can easily have some out there and bolt them down for safety). The temperature stuff don’t even get me started. Uncomfy beds and flat pillows. I ended up sleeping on the lounger as it was more comfortable.
I don’t think I’ll be back anytime soon. Wasn’t horrible but wasn’t great. The staff were nice though which was a nice change
Yasmineeee
獨自出遊
胡椒甄選特大床房
入住於2025年08月
訪客用戶
好友出遊
胡椒客房
入住於2025年08月
AllenXie
商務出差
胡椒甄選特大床房
入住於2025年08月
M372629****
商務出差
胡椒客房
入住於2025年03月
訪客用戶
夫妻/情侶出遊
胡椒豪華房
入住於2025年05月
匿名用戶
獨自出遊
胡椒客房
入住於2025年03月
TEST001
夫妻/情侶出遊
胡椒甄選特大床房
入住於2025年04月
M259187****
商務出差
胡椒豪華房
入住於2025年06月
訪客用戶
獨自出遊
胡椒客房
入住於2024年12月
訪客用戶
家庭出遊
入住於2024年07月
Yasmineeee
獨自出遊 胡椒甄選特大床房
入住於2025年08月
訪客用戶
好友出遊 胡椒客房
入住於2025年08月
AllenXie
商務出差 胡椒甄選特大床房
入住於2025年08月
M372629****
商務出差 胡椒客房
入住於2025年03月
訪客用戶
夫妻/情侶出遊 胡椒豪華房
入住於2025年05月
匿名用戶
獨自出遊 胡椒客房
入住於2025年03月
TEST001
夫妻/情侶出遊 胡椒甄選特大床房
入住於2025年04月
M259187****
商務出差 胡椒豪華房
入住於2025年06月
訪客用戶
獨自出遊 胡椒客房
入住於2024年12月
訪客用戶
家庭出遊
入住於2024年07月